I’ve been an IT consultant for many many years, and have run an IT support company. One of the biggest challenges that I have faced is the ability to effectively manage the work load and communicate with customers. I’ve looked at and tried dozens of Help Desk systems. Some of them have been brilliant, some of them… not so much.

Zendesk so far has proved to be one of the best that I have looked at. It’s hosted, so I have nothing to configure and sort out from my side. It’s got a simple quick setup, so getting your first account going is very very simple. And in the spirit of Web 2.0 it has the ‘free’ account that allows you limited, but functional use of the system.

The accounts range from $19 a month to $349 per month depending on the size of your organization and your requirements.

The interface and layout is great, it’s easy to use yet powerful. I imagine someone beginning to use the system as they begin to setup an IT Support business, and Zendesk can grow with them as their business grows. On their blog they mention iPhone support. This will be a real winner, if a system like this is available to your reps on the road via their iPhones.

If you needs a help desk system, this is a real must to try out.